Legal
Refund & Cancellation Policy
Template only — not legal advice. Review and adapt with a
qualified professional before going live — especially the refund windows and
amounts in [brackets].
The short version
- Cancel anytime — your plan simply doesn't renew, and access continues to the end of what you've paid for.
- First time with us? Full refund within [7 days] of your first payment if your first strategy hasn't been delivered yet.
- Yearly plans have a [30-day] window with a fair, pro-rata style refund.
- Ask by email with your payment reference — refunds go back the way you paid, via Razorpay, in [5–7 business days] after approval.
1. Billing cycles
- Monthly plans bill every month on your signup date and renew automatically until cancelled.
- Yearly plans bill once a year (12 × monthly price minus 20%) and renew annually until cancelled.
- All prices are in INR; GST is added at checkout and shown on your invoice. Payments run through Razorpay (UPI, cards, netbanking).
2. How to cancel
- Cancel any time from your Boostio portal, or by emailing support@boostio.in from your registered email.
- Cancelling stops the next renewal. Your strategy service and portal access continue until the end of the period you've already paid for.
- We never make cancellation harder than signing up — no calls required, no exit forms.
3. When refunds apply
First purchase
- If this is your first payment to Boostio and your first strategy plan has not yet been delivered, you can ask for a full refund within [7 days] of payment — no questions asked.
Monthly plans
- After your strategy for the current cycle has been delivered, that cycle's fee is non-refundable. Cancel to stop future charges.
Yearly plans
- Within [30 days] of a yearly payment: refund of the amount paid minus [one month at the standard monthly rate] for the service already provided.
- After [30 days]: the remaining term is non-refundable, but your service continues until the term ends and it won't renew if cancelled.
Always refunded
- Duplicate charges, failed-but-debited payments, and amounts charged in error — refunded in full once verified with Razorpay.
- If we materially fail to deliver what your plan promises and can't fix it, we'll refund the affected period — fair is fair.
A note on expectations: refunds are about our service delivery, not about follower numbers. Growth targets are expected ranges, never promises — results depend on your content and consistency.
4. How to request a refund
- Email support@boostio.in from your registered email with your payment reference (from your Razorpay receipt or GST invoice) and a line about why.
- We acknowledge within [48 hours] and decide within [5 business days].
- Approved refunds are processed to your original payment method via Razorpay, typically within [5–7 business days] of approval (banks can add a few days).
- GST on refunded amounts is adjusted in line with tax rules, and a credit note is issued where applicable.
5. If we can't agree
If you feel a refund decision is wrong, use Raise a grievance — it goes to our Grievance Officer [Name, appoint before launch], who responds within [7 days]. This process doesn't take away any rights you have under Indian consumer law.
6. Changes to this policy
Updates will be posted here with a new "last updated" date. Changes apply to payments made after the change, never retroactively.
7. Contact
support@boostio.in · Mon–Sat, 10:00–19:00 IST.